There's an item missing. What should I do? December 13, 2019 11:00 Updated If your order arrives incomplete, please contact us. Once it's verified by our customer service team, we'll issue a refund or send the missing item. Related articles When will my order be shipped/How long will it take to receive my order? Pre-orders: Shipping information I received a damaged item. How can I exchange it or receive a refund? Limited edition and pre-ordered items I received my tracking number, but it says that it doesn't exist either in "preparation" or in "currently processing". Is something wrong? Comments 0 comments Article is closed for comments.