There's an item missing. What should I do? December 13, 2019 11:00 Updated If your order arrives incomplete, please contact us. Once it's verified by our customer service team, we'll issue a refund or send the missing item. Related articles When will my order be shipped/How long will it take to receive my order? My tracking information indicates that my order is "delivered", but I still haven't received anything. What should I do? What happens if my package is returned to sender? Pre-orders: Shipping information I received a damaged item. How can I exchange it or receive a refund? Comments 0 comments Article is closed for comments.