My order was canceled due to fraud, but it came from my account. What should I do? December 13, 2019 11:06 Updated Follow Please contact us with your order number as soon as possible. Related articles Pre-orders: Shipping information I have a question about the shop, the products or my order. Who should I contact? When will my order be shipped/How long will it take to receive my order? I received my tracking number, but it says that it doesn't exist either in "preparation" or in "currently processing". Is something wrong? Can I cancel my order for a refund? Comments 0 comments Article is closed for comments.