What happens if my package is returned to sender? December 11, 2019 13:37 Updated If your package is returned to our warehouse, we'll contact you and offer you a full refund or we'll re-ship your order. This message must be responded to within 10 days or the order will be canceled/refunded in full. Related articles I received my tracking number, but it says that it doesn't exist either in "preparation" or in "currently processing". Is something wrong? When will my order be shipped/How long will it take to receive my order? I do not want the items I've ordered. How can I return them for a refund or an exchange? How are my shipping costs calculated? Pre-orders: Shipping information Comments 0 comments Article is closed for comments.